Do you want to learn more about our South Beach hotel? Before you give us a call to book a vacation or inquire about a specific accommodation or hotel deal, why not take a peek at our list of frequently asked questions? We’ve placed them in one easy spot just for you.
Check in is at 4:00 p.m. and check out is at 11:00 a.m.
Our hotel and rooms are non-smoking. Smoking is allowed outside at our Beach Club.
Yes, Clevelander's main pool is located in the center of the property.
Yes, we do have connecting rooms, however, connecting rooms must be requested in advance and cannot be guaranteed. Please call (305) 532-4006 to speak to a Reservation Specialist directly.
Yes, we have accessible rooms. Please call (305) 532-4006 to speak directly with a Reservation Specialist about your accommodations.
Yes. We provide Wi-Fi to all of our guests as part of the Resort Fee.
We do not have a gym on-site.
Only service animals are allowed at the hotel.
No, we do not. We have an extensive menu that our team will happily assist you with.
We offer complimentary coffee and croissants every morning at our sister property, Essex House by Clevelander.
Yes, we do. Room service is available 7 days a week.
If you have lost an item during your stay with us, please fill out the RFP Form and our safety and risk management team will contact you.
Get Your Item BackThere is no charge for hotel guests to enter Clevelander's Beach Club. Non-hotel guests will need to pay a cover charge when applicable.
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Although complimentary transportation is not available, our Hotel Team can assist with a host of options.
Valet parking is available for $49.00 per night plus tax with unlimited in and out privileges. Parking is not included in the room rate, but there are several garages in the area to park in. Public parking garages are also available on 7th Street, 10th Street, and 13th Street on Collins Avenue and charge an hourly or overnight fee.
Our Hotel Team can help answer any questions you have (877) 532-4006.
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In this situation, you would have to contact the customer service department at the website you used to make your reservation.
Yes. In addition to the room rate, Resort Fee and taxes, we place an incidental hold of $100 per night on all rooms (regardless of booking method). The incidental hold allows our guests to bill restaurant, bar and room service charges to their room. Any unused balance will be released back to the credit card at check-out and may take 7-10 business days. We do not accept cash for incidental deposits.
If you need to cancel your reservation we ask that you let us know at least 48 hours prior to your scheduled arrival. If we don't hear from you, a no-show penalty of one night's stay and tax will be charged to the card you provided us.
We do require presentation of a valid government-issued identification at the time of check-in. Clevelander only allows guests who are 21 and over. Our guests' safety is very important to us; identification will also be necessary to re-enter the hotel at night, weekends and during special events.
We absolutely take debit cards at check-in. Please call (305) 532-4006 to talk to a Reservation Specialist about the different forms of payment we accept. Our Front Desk Agent will also further explain payment options at check-in.
Yes. An early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.
Yes, if the room is clean and available, we offer early check-in for an additional $25.
The $100.00 per night is an incidental hold which will allow you to place bar, restaurant and room service charges to your room.
At check-in, you will be asked to present the credit card used to book your reservation. If the card is not present, we will have to refund the deposit on the original card and take the full amount from the new card.
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